/* AI 客服气泡 */
.ai-kefu-root,
.ai-kefu-launcher {
  --aics-color: #0f766e;
  --aics-color-2: #14b8a6;
  --aics-color-3: #20d492;
  --aics-soft: rgba(15, 118, 110, 0.12);
  --aics-ring: rgba(15, 118, 110, 0.18);
  --aics-ink: #fff;
  --aics-on-color: #fff;
}

.ai-kefu-root[hidden] {
  display: none !important;
}

.ai-kefu-root:not([hidden]):not(.ai-kefu-root--page):not(.ai-kefu-root--frame) {
  position: fixed !important;
  right: 16px;
  bottom: 24px;
  left: auto;
  top: auto;
  z-index: 2147483000;
  width: min(400px, calc(100vw - 24px));
  height: min(560px, calc(100vh - 48px));
  display: block !important;
  visibility: visible;
  opacity: 1;
  overflow: visible;
  transform: none;
  filter: none;
}

.ai-kefu-root.ai-kefu-pos-left:not(.ai-kefu-root--page):not(.ai-kefu-root--frame) {
  right: auto;
  left: 16px;
}

body.has-aics-dock .ai-kefu-root:not([hidden]):not(.ai-kefu-root--page):not(.ai-kefu-root--frame) {
  right: 80px;
}

.ai-kefu-panel {
  position: absolute;
  inset: 0;
  z-index: 1;
  width: 100%;
  height: 100%;
  display: flex;
  flex-direction: column;
  background: #fff;
  border: 1px solid rgba(0, 0, 0, 0.08);
  border-radius: 14px;
  box-shadow: 0 16px 48px rgba(15, 23, 42, 0.18);
  overflow: hidden;
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  color: #1d1d1f;
}

@media (max-width: 899px) {
  body.has-aics-dock .ai-kefu-root:not([hidden]):not(.ai-kefu-root--page):not(.ai-kefu-root--frame) {
    right: 16px;
  }
  body.ai-kefu-open .aics-quick-dock {
    visibility: hidden;
    pointer-events: none;
  }
}

.ai-kefu-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 14px 10px;
  background: linear-gradient(135deg, var(--aics-color) 0%, var(--aics-color-2) 55%, var(--aics-color-3) 100%);
  color: var(--aics-on-color);
  position: relative !important;
  top: auto !important;
  left: auto !important;
  right: auto !important;
  bottom: auto !important;
  inset: auto !important;
  width: 100%;
  max-width: none;
  height: auto;
  margin: 0;
  float: none;
  transform: none;
  flex-shrink: 0;
  z-index: 2;
  box-sizing: border-box;
}
.ai-kefu-header.is-live {
  background: #0f172a;
  color: #fff;
}
.ai-kefu-header.is-live .ai-kefu-sub {
  opacity: 1;
}
.ai-kefu-care-notice {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  margin: 0;
  padding: 8px 12px 10px;
  background: #f0fdfa;
  border-bottom: 1px solid #ccfbf1;
  color: #134e4a;
  flex-shrink: 0;
}
.ai-kefu-care-notice[hidden] {
  display: none !important;
}
.ai-kefu-care-notice[data-holiday="national"] {
  background: #fff1f2;
  border-bottom-color: #fecdd3;
  color: #9f1239;
}
.ai-kefu-care-copy {
  min-width: 0;
  flex: 1;
}
.ai-kefu-care-copy strong {
  display: block;
  font-size: 13px;
  line-height: 1.3;
}
.ai-kefu-care-copy p {
  margin: 4px 0 0;
  font-size: 12px;
  line-height: 1.45;
  opacity: 0.92;
}
.ai-kefu-care-dismiss {
  flex-shrink: 0;
  width: 28px;
  height: 28px;
  border: 0;
  background: transparent;
  color: inherit;
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  opacity: 0.7;
}
.ai-kefu-care-dismiss:hover {
  opacity: 1;
}

.ai-kefu-header-main {
  display: flex;
  flex-direction: row;
  align-items: center;
  gap: 10px;
  min-width: 0;
  flex: 1;
}
.ai-kefu-header-text {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}
.ai-kefu-logo {
  width: 28px;
  height: 28px;
  max-width: 28px;
  max-height: 28px;
  border-radius: 8px;
  object-fit: contain;
  background: rgba(255, 255, 255, 0.92);
  flex-shrink: 0;
}
.ai-kefu-logo[hidden] { display: none; }

.ai-kefu-header strong {
  font-size: 15px;
  font-weight: 700;
}

.ai-kefu-sub {
  font-size: 12px;
  opacity: 0.9;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-kefu-help {
  flex-shrink: 0;
  align-self: center;
  color: inherit;
  font-size: 12px;
  opacity: 0.95;
  text-decoration: underline;
  white-space: nowrap;
}
.ai-kefu-help[hidden] { display: none !important; }

.ai-kefu-header-ops {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
}

.ai-kefu-close,
.ai-kefu-expand {
  border: 0;
  background: rgba(255, 255, 255, 0.18);
  color: inherit;
  width: 28px;
  height: 28px;
  border-radius: 8px;
  cursor: pointer;
  font-size: 18px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-decoration: none;
  box-sizing: border-box;
  padding: 0;
}
.ai-kefu-close:hover,
.ai-kefu-expand:hover {
  background: rgba(255, 255, 255, 0.3);
}
.ai-kefu-expand svg {
  width: 14px;
  height: 14px;
  display: block;
}
.ai-kefu-expand[hidden] { display: none !important; }

.ai-kefu-collections {
  display: none;
  gap: 8px;
  flex-shrink: 0;
  padding: 8px 12px 0;
}
.ai-kefu-collections.is-on {
  display: flex;
}

.ai-kefu-collections.is-on.ai-kefu-collections--pair {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.ai-kefu-collection {
  border: 1px solid #e5e7eb;
  background: #f8fafc;
  color: #334155;
  border-radius: 10px;
  padding: 8px 10px;
  font-size: 12px;
  cursor: pointer;
  text-align: left;
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
  line-height: 1.35;
}

.ai-kefu-collection-name {
  font-size: 13px;
  font-weight: 600;
  color: inherit;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-kefu-collection-desc {
  font-size: 11px;
  color: #94a3b8;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-kefu-collection.is-active {
  border-color: var(--aics-color-2);
  background: var(--aics-soft);
  color: var(--aics-color);
  box-shadow: inset 0 0 0 1px var(--aics-ring);
}

.ai-kefu-collection.is-active .ai-kefu-collection-desc {
  color: var(--aics-color);
  opacity: 0.75;
}

.ai-kefu-messages {
  flex: 1;
  min-height: 0;
  overflow: auto;
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background:
    radial-gradient(1200px 200px at 100% 0%, var(--aics-soft), transparent 60%),
    #f8fafc;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
}

.ai-kefu-msg {
  display: flex;
  flex-direction: column;
  max-width: 92%;
}

.ai-kefu-msg--user {
  align-self: flex-end;
}

.ai-kefu-msg--bot {
  align-self: flex-start;
}

.ai-kefu-bubble {
  padding: 10px 12px;
  border-radius: 12px;
  font-size: 13.5px;
  line-height: 1.55;
  background: #fff;
  border: 1px solid #e5e7eb;
}

.ai-kefu-msg--user .ai-kefu-bubble {
  background: var(--aics-color);
  color: var(--aics-on-color);
  border-color: transparent;
}

.ai-kefu-text a,
.ai-kefu-inline-link {
  color: var(--aics-color);
  text-decoration: underline;
  word-break: break-all;
}

.ai-kefu-msg--user .ai-kefu-text a {
  color: inherit;
}

.ai-kefu-send-status {
  align-self: flex-end;
  margin-top: 4px;
  border: 0;
  background: transparent;
  color: #94a3b8;
  font-size: 11px;
  padding: 0;
  cursor: default;
}
.ai-kefu-msg.is-failed .ai-kefu-send-status {
  color: #dc2626;
  cursor: pointer;
}

.ai-kefu-meta {
  margin-top: 4px;
  font-size: 11px;
  color: #94a3b8;
}

.ai-kefu-rate {
  margin-top: 6px;
  display: flex;
  align-items: center;
  gap: 2px;
  flex-wrap: wrap;
}

.ai-kefu-rate-label,
.ai-kefu-rate-thanks {
  font-size: 11px;
  color: #94a3b8;
  margin-right: 6px;
}

.ai-kefu-rate-thanks {
  color: var(--aics-color);
}

.ai-kefu-star {
  border: 0;
  background: transparent;
  padding: 0 1px;
  margin: 0;
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  color: #cbd5e1;
}

.ai-kefu-star.is-on,
.ai-kefu-star:hover {
  color: #f59e0b;
}

.ai-kefu-star:disabled {
  cursor: default;
}

.ai-kefu-feedback {
  display: flex;
  align-items: center;
  min-height: 28px;
  margin-top: 6px;
}

.ai-kefu-feedback-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  min-height: 28px;
  padding: 3px 9px;
  border: 1px solid #dbe3ea;
  border-radius: 999px;
  background: #fff;
  color: #64748b;
  font: inherit;
  font-size: 11px;
  cursor: pointer;
}

.ai-kefu-feedback-btn:hover,
.ai-kefu-feedback-btn.is-on {
  border-color: var(--aics-color);
  background: var(--aics-soft);
  color: var(--aics-color);
}

.ai-kefu-feedback-btn:disabled,
.ai-kefu-feedback.is-busy .ai-kefu-feedback-btn {
  cursor: default;
  opacity: .72;
}

.ai-kefu-rate.is-busy {
  opacity: 0.65;
}

.ai-kefu-links {
  margin: 8px 0 0;
  padding-left: 18px;
}

.ai-kefu-links a {
  color: var(--aics-color);
  text-decoration: none;
}

.ai-kefu-links a:hover {
  text-decoration: underline;
}

.ai-kefu-citations {
  margin-top: 8px;
  font-size: 11px;
  color: #64748b;
}

.ai-kefu-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.ai-kefu-action {
  border: 1px solid #cbd5e1;
  background: #fff;
  border-radius: 8px;
  padding: 5px 10px;
  font-size: 12px;
  cursor: pointer;
  color: var(--aics-color);
}

.ai-kefu-suggested {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  padding: 6px 12px 8px;
  flex-shrink: 0;
  max-height: 112px;
  overflow-x: hidden;
  overflow-y: auto;
  box-sizing: border-box;
  border-top: 1px solid #f1f5f9;
  -webkit-overflow-scrolling: touch;
}

.ai-kefu-suggested:empty {
  display: none;
}

.ai-kefu-chip {
  border: 1px solid #d1d5db;
  background: #fff;
  border-radius: 999px;
  padding: 5px 10px;
  font-size: 12px;
  line-height: 1.35;
  cursor: pointer;
  color: #334155;
  flex: 0 1 auto;
  width: auto;
  max-width: 100%;
  box-sizing: border-box;
  text-align: left;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ai-kefu-chip:hover {
  border-color: var(--aics-color-2);
  color: var(--aics-color);
}

.ai-kefu-form {
  display: flex;
  gap: 8px;
  padding: 10px 12px 12px;
  border-top: 1px solid #e5e7eb;
  background: #fff;
  flex-shrink: 0;
  margin: 0;
  width: 100%;
  box-sizing: border-box;
  position: relative;
}

.ai-kefu-form input {
  flex: 1;
  min-width: 0;
  border: 1px solid #d1d5db;
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 14px;
  outline: none;
}

.ai-kefu-form input:focus {
  border-color: var(--aics-color-2);
  box-shadow: 0 0 0 3px var(--aics-ring);
}

.ai-kefu-form input:disabled {
  background: #f3f4f6;
  color: #9ca3af;
  cursor: not-allowed;
}

.ai-kefu-form button {
  border: 0;
  border-radius: 10px;
  padding: 0 14px;
  background: var(--aics-color);
  color: var(--aics-on-color);
  font-weight: 600;
  cursor: pointer;
}

.ai-kefu-form button:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.ai-kefu-quote {
  margin-bottom: 8px;
  padding: 10px 12px;
  border-radius: 10px;
  background: linear-gradient(135deg, var(--aics-soft) 0%, #f8fafc 100%);
  border: 1px solid var(--aics-ring);
}

.ai-kefu-quote-price {
  font-size: 22px;
  font-weight: 700;
  color: var(--aics-color);
  line-height: 1.2;
}

.ai-kefu-quote-range {
  margin-top: 2px;
  font-size: 12px;
  color: var(--aics-color);
}

.ai-kefu-citations {
  margin-top: 8px;
  font-size: 12px;
  color: #64748b;
  line-height: 1.45;
}

.ai-kefu-typing {
  display: flex;
  gap: 5px;
  align-items: center;
  min-height: 18px;
}
.ai-kefu-typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--aics-color-2);
  animation: aiKefuBounce 1s infinite ease-in-out;
}
.ai-kefu-typing span:nth-child(2) { animation-delay: .15s; }
.ai-kefu-typing span:nth-child(3) { animation-delay: .3s; }
.ai-kefu-typing em {
  margin-left: 5px;
  color: #64748b;
  font-size: 12px;
  font-style: normal;
  white-space: nowrap;
}
@keyframes aiKefuBounce {
  0%, 80%, 100% { opacity: .35; transform: translateY(0); }
  40% { opacity: 1; transform: translateY(-3px); }
}

.site-quick-dock a.ai-kefu-dock-btn,
.auth-login-dock a.ai-kefu-dock-btn,
.aics-quick-dock a.ai-kefu-dock-btn {
  color: var(--aics-color, #0f766e);
}

/* 宿主侧栏已有入口时，禁止把浮动挂件样式套到侧栏按钮上 */
.site-quick-dock .ai-kefu-launcher,
.auth-login-dock .ai-kefu-launcher,
.opc-quick-dock .ai-kefu-launcher,
.aics-quick-dock .ai-kefu-launcher {
  position: static !important;
  inset: auto !important;
  width: 40px !important;
  height: 40px !important;
  min-height: 0 !important;
  padding: 0 !important;
  writing-mode: horizontal-tb !important;
  letter-spacing: 0 !important;
  box-shadow: none !important;
  background: transparent !important;
  color: var(--aics-color, #0f766e) !important;
  border-radius: 6px !important;
  overflow: hidden;
}

@media (max-width: 640px) {
  html.ai-kefu-open,
  html.ai-kefu-open body {
    overflow: hidden !important;
    overscroll-behavior: none;
  }
  .ai-kefu-root:not([hidden]):not(.ai-kefu-root--page) {
    position: fixed;
    inset: 0;
    z-index: 2147483000;
    width: 100%;
    height: 100%;
    background: #fff;
  }
  .ai-kefu-root:not(.ai-kefu-root--page) .ai-kefu-panel {
    position: absolute !important;
    inset: 0 !important;
    right: 0 !important;
    left: 0 !important;
    top: 0 !important;
    bottom: 0 !important;
    width: 100% !important;
    height: 100% !important;
    max-height: none !important;
    border-radius: 0;
    border: 0;
    box-shadow: none;
  }
  .ai-kefu-header {
    padding-top: max(12px, env(safe-area-inset-top, 0px));
  }
  .ai-kefu-form {
    padding-bottom: max(12px, env(safe-area-inset-bottom, 0px));
  }
}

/* 公众号 / 小程序 / App 全屏页 */
html.ai-kefu-page,
body.ai-kefu-page {
  height: 100%;
  height: 100dvh;
  margin: 0;
  overflow: hidden;
  overscroll-behavior: none;
  background: #fff;
}

body.ai-kefu-page {
  position: fixed;
  inset: 0;
  width: 100%;
}

.ai-kefu-page-error {
  padding: 24px;
  font-family: "PingFang SC", "Microsoft YaHei", sans-serif;
  color: #334155;
}

.ai-kefu-root--page,
.ai-kefu-root--page .ai-kefu-panel {
  position: fixed;
  inset: 0;
  right: 0;
  left: 0;
  bottom: 0;
  width: 100%;
  height: 100%;
  max-height: none;
  border: 0;
  border-radius: 0;
  box-shadow: none;
  z-index: 1;
}

.ai-kefu-root--page .ai-kefu-header {
  padding-top: max(14px, env(safe-area-inset-top));
}

.ai-kefu-root--mp .ai-kefu-close {
  display: none;
}

.ai-kefu-root--mini .ai-kefu-close {
  width: auto;
  padding: 0 10px;
  font-size: 13px;
  font-weight: 600;
}

.ai-kefu-root--page .ai-kefu-form {
  padding-bottom: max(12px, env(safe-area-inset-bottom));
}

.ai-kefu-root--page .ai-kefu-messages {
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
}

.ai-kefu-root--chrome-native .ai-kefu-close {
  display: none;
}
.ai-kefu-page--chrome-native,
.ai-kefu-root--chrome-native {
  padding-top: var(--aics-inset-top, 0px);
  padding-bottom: var(--aics-inset-bottom, 0px);
}

/* 微信会话：灰底、浅色顶栏 */
.ai-kefu-style-wechat .ai-kefu-header {
  background: #ededed;
  color: #111827;
  border-bottom: 1px solid #d9d9d9;
}
.ai-kefu-style-wechat .ai-kefu-close,
.ai-kefu-style-wechat .ai-kefu-expand {
  background: transparent;
  color: #111827;
}
.ai-kefu-style-wechat .ai-kefu-messages {
  background: #ededed;
}
.ai-kefu-style-wechat .ai-kefu-bubble {
  border: 0;
  box-shadow: 0 1px 1px rgba(0, 0, 0, 0.04);
}
.ai-kefu-style-wechat .ai-kefu-msg--bot .ai-kefu-bubble {
  background: #fff;
  border-radius: 4px 12px 12px 12px;
}
.ai-kefu-style-wechat .ai-kefu-msg--user .ai-kefu-bubble {
  background: var(--aics-color-2);
  color: var(--aics-wechat-ink, #111827);
  border-radius: 12px 4px 12px 12px;
}
.ai-kefu-style-wechat .ai-kefu-form {
  background: #f7f7f7;
  border-top-color: #e5e5e5;
}
.ai-kefu-style-wechat .ai-kefu-form input {
  background: #fff;
  border-radius: 6px;
}

/* 简约白栏 */
.ai-kefu-style-simple .ai-kefu-header {
  background: #fff;
  color: #111827;
  border-bottom: 1px solid #e5e7eb;
}
.ai-kefu-style-simple .ai-kefu-header strong {
  color: var(--aics-color);
}
.ai-kefu-style-simple .ai-kefu-close,
.ai-kefu-style-simple .ai-kefu-expand {
  background: #f1f5f9;
  color: #334155;
}
.ai-kefu-style-simple .ai-kefu-messages {
  background: #f8fafc;
}

/* 小程序：突出返回 */
.ai-kefu-style-nav .ai-kefu-close {
  width: auto;
  min-width: 52px;
  padding: 0 12px;
  font-size: 13px;
  font-weight: 700;
  background: rgba(255, 255, 255, 0.22);
}

/* App 原生导航：关闭在左、标题居中 */
.ai-kefu-style-native .ai-kefu-header {
  display: grid;
  grid-template-columns: 44px 1fr 44px;
  align-items: center;
  background: var(--aics-color);
}
.ai-kefu-style-native .ai-kefu-close {
  grid-column: 1;
  justify-self: start;
  background: transparent;
  font-size: 22px;
}
.ai-kefu-style-native .ai-kefu-header-main {
  grid-column: 2;
  text-align: center;
  align-items: center;
  justify-content: center;
}
.ai-kefu-style-native .ai-kefu-header.is-live {
  background: #0f172a;
}

/* App 沉浸顶栏 */
.ai-kefu-style-immersive .ai-kefu-header {
  padding-top: max(22px, env(safe-area-inset-top));
  padding-bottom: 18px;
}
.ai-kefu-style-immersive .ai-kefu-header strong {
  font-size: 20px;
}

/* 网站挂件入口 */
.ai-kefu-launcher {
  position: fixed;
  z-index: 9999;
  border: 0;
  cursor: pointer;
  box-sizing: border-box;
  writing-mode: horizontal-tb;
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  color: var(--aics-on-color);
  background: var(--aics-color);
  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.22);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 0;
}
.ai-kefu-launcher:focus-visible {
  outline: 3px solid var(--aics-ring);
  outline-offset: 2px;
}
body.ai-kefu-open .ai-kefu-launcher {
  opacity: 0;
  pointer-events: none;
}

.ai-kefu-launcher--bubble {
  right: 20px;
  bottom: 20px;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  overflow: hidden;
}
.ai-kefu-launcher--bubble svg {
  width: 24px;
  height: 24px;
}
.ai-kefu-launcher--bubble.is-kebao {
  background: #fff9e8;
  padding: 0;
}
.ai-kefu-launcher-logo {
  display: block;
  object-fit: cover;
  border-radius: inherit;
}
.ai-kefu-launcher--bubble .ai-kefu-launcher-logo {
  width: 56px;
  height: 56px;
}
.ai-kefu-launcher--bar .ai-kefu-launcher-logo,
.ai-kefu-launcher--tab .ai-kefu-launcher-logo,
.ai-kefu-launcher--card .ai-kefu-launcher-logo {
  width: 22px;
  height: 22px;
  border-radius: 6px;
  object-fit: contain;
  background: #fff;
}
.ai-kefu-launcher--bar.is-kebao .ai-kefu-launcher-logo,
.ai-kefu-launcher--tab.is-kebao .ai-kefu-launcher-logo,
.ai-kefu-launcher--card.is-kebao .ai-kefu-launcher-logo {
  border-radius: 50%;
  object-fit: cover;
  background: #fff9e8;
}

.ai-kefu-launcher--bar {
  right: 20px;
  bottom: 20px;
  height: 44px;
  padding: 0 16px 0 14px;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 650;
}
.ai-kefu-launcher--bar svg {
  width: 18px;
  height: 18px;
}

.ai-kefu-launcher--tab {
  right: 0;
  bottom: 28%;
  width: 36px;
  min-height: 108px;
  padding: 14px 8px;
  border-radius: 10px 0 0 10px;
  writing-mode: vertical-rl;
  letter-spacing: 0.12em;
  font-size: 13px;
  font-weight: 700;
  box-shadow: -4px 8px 20px rgba(15, 23, 42, 0.16);
}
.ai-kefu-launcher--tab svg {
  display: none;
}

.ai-kefu-launcher--card {
  right: 16px;
  bottom: 16px;
  width: 168px;
  padding: 12px 14px;
  border-radius: 14px;
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
  text-align: left;
}
.ai-kefu-launcher--card strong {
  font-size: 14px;
  font-weight: 700;
}
.ai-kefu-launcher--card span {
  font-size: 12px;
  opacity: 0.88;
}
.ai-kefu-launcher--card svg {
  display: none;
}

.ai-kefu-launcher.is-left.ai-kefu-launcher--bubble,
.ai-kefu-launcher.is-left.ai-kefu-launcher--bar,
.ai-kefu-launcher.is-left.ai-kefu-launcher--card {
  right: auto;
  left: 20px;
}
.ai-kefu-launcher.is-left.ai-kefu-launcher--tab {
  right: auto;
  left: 0;
  border-radius: 0 10px 10px 0;
  writing-mode: vertical-lr;
}

.aics-chat-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  margin: 0;
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  font-size: 14px;
  font-weight: 700;
  line-height: 1.2;
  white-space: nowrap;
  color: var(--aics-on-color, #fff);
  background: var(--aics-color, #0f766e);
  border: 1px solid transparent;
  border-radius: 10px;
  padding: 8px 14px;
  min-height: 36px;
  cursor: pointer;
  text-decoration: none;
  box-sizing: border-box;
  box-shadow: none;
}
.aics-chat-btn:focus-visible {
  outline: 3px solid var(--aics-ring, rgba(15, 118, 110, 0.2));
  outline-offset: 2px;
}
.aics-chat-btn .ai-kefu-launcher-logo,
.aics-chat-btn svg {
  width: 18px;
  height: 18px;
  display: block;
  flex-shrink: 0;
}
.aics-chat-btn .ai-kefu-launcher-logo {
  border-radius: 50%;
  object-fit: cover;
  background: #fff9e8;
}
.aics-chat-btn--outline {
  background: #fff;
  color: var(--aics-color, #0f766e);
  border-color: var(--aics-color, #0f766e);
  box-shadow: none;
}
.aics-chat-btn--pill {
  border-radius: 999px;
  padding: 8px 18px;
}
.aics-chat-btn--soft {
  background: var(--aics-soft, rgba(15, 118, 110, 0.12));
  color: var(--aics-color, #0f766e);
  box-shadow: none;
}
.aics-chat-btn--icon {
  padding: 8px 14px 8px 12px;
}
.aics-chat-btn--round {
  width: 52px;
  height: 52px;
  padding: 0;
  border-radius: 50%;
}
.aics-chat-btn--round span { display: none; }
.aics-chat-btn--round .ai-kefu-launcher-logo {
  width: 52px;
  height: 52px;
  border-radius: 50%;
}
.aics-chat-btn--block {
  width: 100%;
  max-width: 320px;
  padding: 14px 20px;
  border-radius: 12px;
  font-size: 16px;
}
.aics-chat-btn--ghost {
  background: transparent;
  color: var(--aics-color, #0f766e);
  box-shadow: none;
  padding: 6px 4px;
  text-decoration: underline;
  font-weight: 650;
}
.ai-kefu-launcher--button,
.aics-chat-btn.is-float {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 9998;
  width: auto;
  box-shadow: 0 8px 20px rgba(15, 23, 42, 0.16);
}
.ai-kefu-launcher--button.is-left,
.aics-chat-btn.is-float.is-left {
  right: auto;
  left: 20px;
}
.ai-kefu-launcher--button.aics-chat-btn--round {
  width: 52px;
  height: 52px;
}
.ai-kefu-launcher--button.aics-chat-btn--block {
  width: calc(100% - 40px);
  max-width: 320px;
}

.ai-kefu-badge {
  position: absolute;
  top: -6px;
  right: -6px;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: #ef4444;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  line-height: 18px;
  text-align: center;
  box-sizing: border-box;
  box-shadow: 0 0 0 2px #fff;
  pointer-events: none;
}
.ai-kefu-launcher.is-left .ai-kefu-badge,
.ai-kefu-launcher--tab .ai-kefu-badge {
  right: auto;
  left: -6px;
}
.ai-kefu-launcher.is-left.ai-kefu-launcher--tab .ai-kefu-badge {
  left: auto;
  right: -6px;
}

/* 侧栏挂载 */
.ai-kefu-rail {
  position: fixed;
  right: 0;
  top: 50%;
  z-index: 9998;
  transform: translateY(-50%);
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 10px 8px;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-right: 0;
  border-radius: 10px 0 0 10px;
  box-shadow: -4px 0 20px rgba(15, 23, 42, 0.12);
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  color: var(--aics-color, #0f766e);
}
.ai-kefu-rail.is-left {
  right: auto;
  left: 0;
  border-right: 1px solid rgba(15, 23, 42, 0.12);
  border-left: 0;
  border-radius: 0 10px 10px 0;
  box-shadow: 4px 0 20px rgba(15, 23, 42, 0.12);
}
.ai-kefu-rail--float {
  right: 12px;
  border-right: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 12px;
  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.16);
}
.ai-kefu-rail--float.is-left {
  left: 12px;
  right: auto;
}
.ai-kefu-rail--solid {
  background: var(--aics-color, #0f766e);
  color: #fff;
  border-color: transparent;
}
.ai-kefu-rail--solid > a,
.ai-kefu-rail--solid > button,
.ai-kefu-rail--solid .ai-kefu-rail-hotline-wrap > button {
  color: #fff;
}
.ai-kefu-rail--solid > a:hover,
.ai-kefu-rail--solid > button:hover,
.ai-kefu-rail--solid .ai-kefu-rail-hotline-wrap > button:hover,
.ai-kefu-rail--solid .is-on {
  background: rgba(255, 255, 255, 0.18);
}
.ai-kefu-rail--glass {
  right: 12px;
  border-right: 1px solid rgba(255, 255, 255, 0.45);
  border-radius: 16px;
  background: rgba(255, 255, 255, 0.62);
  backdrop-filter: blur(16px) saturate(1.4);
  -webkit-backdrop-filter: blur(16px) saturate(1.4);
  box-shadow: 0 8px 32px rgba(15, 23, 42, 0.12);
}
.ai-kefu-rail--glass.is-left {
  left: 12px;
  right: auto;
}
.ai-kefu-rail--pills,
.ai-kefu-rail--cards {
  right: 12px;
  padding: 0;
  gap: 10px;
  background: transparent;
  border: 0;
  border-radius: 0;
  box-shadow: none;
}
.ai-kefu-rail--pills.is-left,
.ai-kefu-rail--cards.is-left {
  left: 12px;
  right: auto;
}
.ai-kefu-rail--pills > a,
.ai-kefu-rail--pills > button,
.ai-kefu-rail--pills .ai-kefu-rail-hotline-wrap > button {
  width: 48px;
  min-height: 48px;
  border-radius: 16px;
  background: #fff;
  color: var(--aics-color, #0f766e);
  box-shadow: 0 6px 18px rgba(15, 23, 42, 0.14);
}
.ai-kefu-rail--pills.ai-kefu-rail--icon-only > a,
.ai-kefu-rail--pills.ai-kefu-rail--icon-only > button,
.ai-kefu-rail--pills.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
  width: 44px;
  height: 44px;
  min-height: 44px;
  border-radius: 50%;
}
.ai-kefu-rail--pills > .ai-kefu-rail-consult,
.ai-kefu-rail--cards > .ai-kefu-rail-consult {
  background: var(--aics-color, #0f766e);
  color: #fff;
}
.ai-kefu-rail--pills > a:hover,
.ai-kefu-rail--pills > button:hover,
.ai-kefu-rail--pills .ai-kefu-rail-hotline-wrap > button:hover {
  background: var(--aics-soft, rgba(15, 118, 110, 0.12));
}
.ai-kefu-rail--pills > .ai-kefu-rail-consult:hover {
  background: var(--aics-color, #0f766e);
  filter: brightness(1.08);
}
.ai-kefu-rail--cards > a,
.ai-kefu-rail--cards > button,
.ai-kefu-rail--cards .ai-kefu-rail-hotline-wrap > button {
  width: 56px;
  min-height: 56px;
  border-radius: 14px;
  background: #fff;
  color: var(--aics-color, #0f766e);
  box-shadow: 0 6px 20px rgba(15, 23, 42, 0.12);
}
.ai-kefu-rail--cards > a:hover,
.ai-kefu-rail--cards > button:hover,
.ai-kefu-rail--cards .ai-kefu-rail-hotline-wrap > button:hover {
  background: #fff;
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.18);
}
.ai-kefu-rail--cards > .ai-kefu-rail-consult:hover {
  background: var(--aics-color, #0f766e);
}
.ai-kefu-rail--dark {
  background: #0f172a;
  color: #e2e8f0;
  border-color: #1e293b;
}
.ai-kefu-rail--dark > a,
.ai-kefu-rail--dark > button,
.ai-kefu-rail--dark .ai-kefu-rail-hotline-wrap > button {
  color: #e2e8f0;
}
.ai-kefu-rail--dark > .ai-kefu-rail-consult,
.ai-kefu-rail--dark .is-on {
  color: var(--aics-color-2, #5eead4);
}
.ai-kefu-rail--dark > a:hover,
.ai-kefu-rail--dark > button:hover,
.ai-kefu-rail--dark .ai-kefu-rail-hotline-wrap > button:hover,
.ai-kefu-rail--dark .is-on {
  background: rgba(255, 255, 255, 0.08);
}
.ai-kefu-rail-hotline-wrap {
  position: relative;
  display: flex;
  flex-direction: column;
  align-items: center;
}
.ai-kefu-rail > a,
.ai-kefu-rail > button,
.ai-kefu-rail-hotline-wrap > button {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 3px;
  width: 52px;
  min-height: 52px;
  padding: 6px 4px;
  border: 0;
  background: transparent;
  color: inherit;
  font-size: 10px;
  font-weight: 600;
  line-height: 1.15;
  text-decoration: none;
  border-radius: 8px;
  cursor: pointer;
  font-family: inherit;
  position: relative;
}
.ai-kefu-rail > a:hover,
.ai-kefu-rail > button:hover,
.ai-kefu-rail-hotline-wrap > button:hover {
  background: var(--aics-soft, rgba(15, 118, 110, 0.12));
}
.ai-kefu-rail > a:focus-visible,
.ai-kefu-rail > button:focus-visible,
.ai-kefu-rail-hotline-wrap > button:focus-visible {
  outline: 2px solid var(--aics-color, #0f766e);
  outline-offset: 1px;
}
.ai-kefu-rail--compact > a,
.ai-kefu-rail--compact > button,
.ai-kefu-rail--compact .ai-kefu-rail-hotline-wrap > button {
  width: 44px;
  min-height: 44px;
  font-size: 9px;
}
.ai-kefu-rail--icon-only {
  padding: 8px 6px;
  gap: 4px;
}
.ai-kefu-rail.ai-kefu-rail--icon-only > a,
.ai-kefu-rail.ai-kefu-rail--icon-only > button,
.ai-kefu-rail.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
  width: 36px;
  min-height: 36px;
  padding: 6px 0;
  gap: 0;
  color: #64748b;
}
.ai-kefu-rail.ai-kefu-rail--icon-only > .ai-kefu-rail-consult,
.ai-kefu-rail.ai-kefu-rail--icon-only > .is-on {
  color: var(--aics-color, #0f766e);
}
.ai-kefu-rail.ai-kefu-rail--solid.ai-kefu-rail--icon-only > a,
.ai-kefu-rail.ai-kefu-rail--solid.ai-kefu-rail--icon-only > button,
.ai-kefu-rail.ai-kefu-rail--solid.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
  color: rgba(255, 255, 255, 0.78);
}
.ai-kefu-rail.ai-kefu-rail--solid.ai-kefu-rail--icon-only > .ai-kefu-rail-consult,
.ai-kefu-rail.ai-kefu-rail--pills.ai-kefu-rail--icon-only > .ai-kefu-rail-consult,
.ai-kefu-rail.ai-kefu-rail--cards.ai-kefu-rail--icon-only > .ai-kefu-rail-consult {
  color: #fff;
}
.ai-kefu-rail.ai-kefu-rail--dark.ai-kefu-rail--icon-only > a,
.ai-kefu-rail.ai-kefu-rail--dark.ai-kefu-rail--icon-only > button,
.ai-kefu-rail.ai-kefu-rail--dark.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
  color: #94a3b8;
}
.ai-kefu-rail.ai-kefu-rail--dark.ai-kefu-rail--icon-only > .ai-kefu-rail-consult {
  color: var(--aics-color-2, #5eead4);
}
.ai-kefu-rail--icon-only .ai-kefu-rail-label {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
.ai-kefu-rail--icon-only .ai-kefu-rail-icon {
  width: 22px;
  height: 22px;
}
html[data-theme="dark"] .ai-kefu-rail.ai-kefu-rail--icon-only > a,
html[data-theme="dark"] .ai-kefu-rail.ai-kefu-rail--icon-only > button,
html[data-theme="dark"] .ai-kefu-rail.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
  color: #94a3b8;
}
html[data-theme="dark"] .ai-kefu-rail.ai-kefu-rail--icon-only > .ai-kefu-rail-consult,
html[data-theme="dark"] .ai-kefu-rail.ai-kefu-rail--icon-only > .is-on {
  color: var(--aics-color, #3ee6a6);
}
.ai-kefu-rail .ai-kefu-rail-icon {
  width: 20px;
  height: 20px;
  display: block;
  object-fit: contain;
  border-radius: 4px;
}
.ai-kefu-rail img.ai-kefu-rail-icon[src*="launcher-kebao"] {
  object-fit: cover;
  border-radius: 50%;
}
.ai-kefu-rail--icon-sm > a,
.ai-kefu-rail--icon-sm > button,
.ai-kefu-rail--icon-sm .ai-kefu-rail-hotline-wrap > button {
  width: 44px;
  min-height: 44px;
  font-size: 9px;
  padding: 5px 3px;
}
.ai-kefu-rail--icon-sm .ai-kefu-rail-icon {
  width: 16px;
  height: 16px;
}
.ai-kefu-rail--icon-lg > a,
.ai-kefu-rail--icon-lg > button,
.ai-kefu-rail--icon-lg .ai-kefu-rail-hotline-wrap > button {
  width: 64px;
  min-height: 62px;
  font-size: 11px;
  gap: 4px;
}
.ai-kefu-rail--icon-lg .ai-kefu-rail-icon {
  width: 28px;
  height: 28px;
}
.ai-kefu-rail--compact.ai-kefu-rail--icon-sm > a,
.ai-kefu-rail--compact.ai-kefu-rail--icon-sm > button,
.ai-kefu-rail--compact.ai-kefu-rail--icon-sm .ai-kefu-rail-hotline-wrap > button {
  width: 40px;
  min-height: 40px;
}
.ai-kefu-rail--compact.ai-kefu-rail--icon-lg > a,
.ai-kefu-rail--compact.ai-kefu-rail--icon-lg > button,
.ai-kefu-rail--compact.ai-kefu-rail--icon-lg .ai-kefu-rail-hotline-wrap > button {
  width: 52px;
  min-height: 52px;
}
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-sm > a,
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-sm > button,
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-sm .ai-kefu-rail-hotline-wrap > button {
  width: 32px;
  min-height: 32px;
}
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-sm .ai-kefu-rail-icon {
  width: 18px;
  height: 18px;
}
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-lg > a,
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-lg > button,
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-lg .ai-kefu-rail-hotline-wrap > button {
  width: 44px;
  min-height: 44px;
}
.ai-kefu-rail--icon-only.ai-kefu-rail--icon-lg .ai-kefu-rail-icon {
  width: 28px;
  height: 28px;
}
.ai-kefu-rail .is-on {
  background: var(--aics-soft, rgba(15, 118, 110, 0.12));
}
.ai-kefu-rail-top {
  opacity: 1;
}
.ai-kefu-rail-top.is-away {
  opacity: 1;
}
.ai-kefu-rail-pop {
  position: absolute;
  right: calc(100% + 8px);
  top: 50%;
  transform: translateY(-50%);
  min-width: 148px;
  padding: 10px 12px;
  background: #fff;
  color: #0f172a;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 10px;
  box-shadow: 0 10px 28px rgba(15, 23, 42, 0.16);
  z-index: 3;
  text-align: left;
}
.ai-kefu-rail.is-left .ai-kefu-rail-pop {
  right: auto;
  left: calc(100% + 8px);
}
.ai-kefu-rail-pop[hidden] { display: none !important; }
.ai-kefu-rail-pop strong {
  display: block;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.02em;
}
.ai-kefu-rail-pop .ai-kefu-rail-pop-actions {
  display: flex;
  gap: 8px;
  margin-top: 8px;
}
.ai-kefu-rail-pop .ai-kefu-rail-pop-actions a,
.ai-kefu-rail-pop .ai-kefu-rail-pop-actions button {
  width: auto;
  min-height: 0;
  padding: 4px 8px;
  font-size: 12px;
  background: var(--aics-soft, #ecfdf5);
  color: var(--aics-color, #0f766e);
}
html[data-theme="dark"] .ai-kefu-rail,
html[data-theme="dark"] .ai-kefu-rail-pop {
  background: #0e1216;
  border-color: rgba(232, 238, 242, 0.12);
  color: var(--aics-color, #3ee6a6);
}
html[data-theme="dark"] .ai-kefu-rail--solid {
  background: var(--aics-color, #0f766e);
  color: #fff;
  border-color: transparent;
}
html[data-theme="dark"] .ai-kefu-rail--glass {
  background: rgba(14, 18, 22, 0.62);
  border-color: rgba(232, 238, 242, 0.14);
}
html[data-theme="dark"] .ai-kefu-rail--pills,
html[data-theme="dark"] .ai-kefu-rail--cards {
  background: transparent;
  border: 0;
  box-shadow: none;
}
html[data-theme="dark"] .ai-kefu-rail--pills > a,
html[data-theme="dark"] .ai-kefu-rail--pills > button,
html[data-theme="dark"] .ai-kefu-rail--pills .ai-kefu-rail-hotline-wrap > button,
html[data-theme="dark"] .ai-kefu-rail--cards > a,
html[data-theme="dark"] .ai-kefu-rail--cards > button,
html[data-theme="dark"] .ai-kefu-rail--cards .ai-kefu-rail-hotline-wrap > button {
  background: #0e1216;
  color: var(--aics-color, #3ee6a6);
  box-shadow: 0 8px 22px rgba(0, 0, 0, 0.35);
}
html[data-theme="dark"] .ai-kefu-rail--pills > .ai-kefu-rail-consult,
html[data-theme="dark"] .ai-kefu-rail--cards > .ai-kefu-rail-consult {
  background: var(--aics-color, #0f766e);
  color: #fff;
}
html[data-theme="dark"] .ai-kefu-rail--dark {
  background: #020617;
  border-color: #1e293b;
  color: #e2e8f0;
}
html[data-theme="dark"] .ai-kefu-rail-pop { color: #e8eef2; }
html[data-theme="dark"] .ai-kefu-rail-pop strong { color: #e8eef2; }

@media (max-width: 899px) {
  .ai-kefu-rail {
    top: auto;
    bottom: max(16px, env(safe-area-inset-bottom, 0px));
    transform: none;
    padding: 8px 6px;
  }
  .ai-kefu-rail--pills,
  .ai-kefu-rail--cards {
    padding: 0;
    flex-direction: row;
    gap: 8px;
  }
  .ai-kefu-rail--glass {
    right: 8px;
    bottom: max(16px, env(safe-area-inset-bottom, 0px));
  }
  .ai-kefu-rail > a,
  .ai-kefu-rail > button,
  .ai-kefu-rail-hotline-wrap > button {
    width: 46px;
    min-height: 46px;
    font-size: 9px;
  }
  .ai-kefu-rail.ai-kefu-rail--icon-only > a,
  .ai-kefu-rail.ai-kefu-rail--icon-only > button,
  .ai-kefu-rail.ai-kefu-rail--icon-only .ai-kefu-rail-hotline-wrap > button {
    width: 40px;
    min-height: 40px;
  }
  body.ai-kefu-open .ai-kefu-rail {
    visibility: hidden;
    pointer-events: none;
  }
}

body.has-aics-dock .ai-kefu-root.ai-kefu-pos-left:not([hidden]):not(.ai-kefu-root--page):not(.ai-kefu-root--frame) {
  right: auto;
  left: 80px;
}

.ai-kefu-form .ai-kefu-attach {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 36px;
  height: 36px;
  padding: 0 8px;
  background: #f3f4f6;
  color: #374151;
  font-weight: 600;
}
.ai-kefu-form .ai-kefu-attach[hidden] {
  display: none !important;
}
.ai-kefu-form .ai-kefu-attach-icon {
  width: 36px;
  padding: 0;
}
.ai-kefu-form .ai-kefu-attach svg {
  width: 18px;
  height: 18px;
  display: block;
}
.ai-kefu-form .ai-kefu-attach.is-on {
  background: #ecfdf5;
  color: #0f766e;
}
.ai-kefu-voice-rec {
  position: absolute;
  left: 12px;
  right: 12px;
  bottom: calc(100% + 6px);
  z-index: 3;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 10px;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #fff;
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.16);
  font-size: 13px;
  color: #334155;
}
.ai-kefu-voice-rec.hidden { display: none; }
.ai-kefu-voice-rec-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #dc2626;
  animation: aics-voice-dot 1s ease infinite;
}
.ai-kefu-voice-hint {
  flex: 1;
  min-width: 0;
  color: #64748b;
  font-size: 12px;
  line-height: 1.3;
}
@keyframes aics-voice-dot {
  50% { opacity: .3; }
}
.ai-kefu-form .ai-kefu-voice-cancel {
  margin-left: auto;
  background: #f3f4f6;
  color: #374151;
  padding: 0 10px;
  height: 28px;
}
.ai-kefu-emoji-picker {
  position: absolute;
  left: 12px;
  bottom: calc(100% + 6px);
  z-index: 3;
  width: min(300px, calc(100vw - 40px));
  padding: 8px;
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 4px;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #fff;
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.16);
}
.ai-kefu-emoji-picker[hidden] { display: none !important; }
.ai-kefu-form .ai-kefu-emoji-picker button {
  min-width: 34px;
  height: 34px;
  padding: 0;
  border-radius: 8px;
  background: transparent;
  color: inherit;
  font-size: 20px;
  font-weight: 400;
}
.ai-kefu-form .ai-kefu-emoji-picker button:hover { background: #f1f5f9; }
.ai-kefu-img {
  margin: 4px 0;
}
.ai-kefu-img img {
  display: block;
  max-width: 220px;
  max-height: 220px;
  border-radius: 10px;
  object-fit: cover;
  cursor: zoom-in;
}
.ai-kefu-img a,
.ai-kefu-img-link {
  display: inline-block;
  cursor: zoom-in;
}
.aics-card-img a,
.aics-card-img .ai-kefu-img-link {
  display: block;
  cursor: zoom-in;
}
.ai-kefu-root.is-preview {
  z-index: 2147483646 !important;
}
.ai-kefu-lightbox {
  position: absolute;
  inset: 0;
  z-index: 40;
  display: flex;
  align-items: center;
  justify-content: center;
  box-sizing: border-box;
  padding: 48px 16px 16px;
  background: rgba(15, 23, 42, 0.82);
}
.ai-kefu-lightbox[hidden] { display: none !important; }
.ai-kefu-lightbox-img {
  display: block;
  max-width: 100%;
  max-height: 100%;
  object-fit: contain;
  border-radius: 8px;
  background: #fff;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.35);
}
.ai-kefu-lightbox-x {
  position: absolute;
  top: 10px;
  right: 10px;
  z-index: 2;
  width: 36px;
  height: 36px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: #fff;
  color: #111827;
  font-size: 26px;
  line-height: 1;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.25);
}
.ai-kefu-lightbox-x:hover { background: #f1f5f9; }
.ai-kefu-video {
  margin: 6px 0;
}
.ai-kefu-video video {
  display: block;
  max-width: 240px;
  max-height: 180px;
  border-radius: 10px;
  background: #0f172a;
}
.ai-kefu-media-cap {
  margin-top: 4px;
  font-size: 12px;
  color: #64748b;
}
.ai-kefu-attachment {
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr) auto;
  gap: 9px;
  align-items: center;
  margin-top: 9px;
  padding: 10px;
  border: 1px solid rgba(15, 98, 254, .2);
  border-radius: 10px;
  background: rgba(15, 98, 254, .05);
}
.ai-kefu-attachment-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 38px;
  height: 38px;
  border-radius: 8px;
  background: rgba(15, 98, 254, .12);
  color: #0f62fe;
  font-size: 9px;
  font-weight: 800;
}
.ai-kefu-attachment-copy { min-width: 0; overflow-wrap: anywhere; }
.ai-kefu-attachment-copy strong,
.ai-kefu-attachment-copy small { display: block; }
.ai-kefu-attachment-copy strong { font-size: 13px; line-height: 1.35; }
.ai-kefu-attachment-copy small { margin-top: 3px; color: #667085; font-size: 11px; line-height: 1.35; }
.ai-kefu-attachment > a {
  min-height: 32px;
  padding: 6px 10px;
  border-radius: 8px;
  background: #0f62fe;
  color: #fff;
  font-size: 12px;
  text-decoration: none;
  white-space: nowrap;
}
.ai-kefu-attachment > a[aria-busy="true"] { pointer-events: none; opacity: .7; }
@media (max-width: 420px) {
  .ai-kefu-attachment { grid-template-columns: 34px minmax(0, 1fr); }
  .ai-kefu-attachment > a { grid-column: 2; justify-self: start; }
}
.ai-kefu-voice {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-width: 132px;
  padding: 8px 12px;
  border-radius: 16px;
  background: rgba(15, 118, 110, .12);
  cursor: pointer;
  user-select: none;
}
.ai-kefu-voice-play {
  border: 0;
  background: #0f766e;
  color: #fff;
  width: 28px;
  height: 28px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 11px;
  line-height: 28px;
  padding: 0;
}
.ai-kefu-voice-bar {
  flex: 1;
  height: 4px;
  border-radius: 2px;
  background: repeating-linear-gradient(-45deg, #99f6e4, #99f6e4 3px, #5eead4 3px, #5eead4 6px);
  background-size: 12px 4px;
}
.ai-kefu-voice.is-on .ai-kefu-voice-bar {
  animation: aics-voice-bar .8s linear infinite;
}
@keyframes aics-voice-bar {
  from { background-position: 0 0; }
  to { background-position: 12px 0; }
}
.ai-kefu-voice-dur { font-variant-numeric: tabular-nums; font-size: 13px; }
.ai-kefu-read {
  font-size: 11px;
  color: #94a3b8;
  text-align: right;
  padding: 0 4px 4px;
}
.ai-kefu-recalled { color: #94a3b8; font-style: italic; }
.aics-card {
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  overflow: hidden;
  max-width: 240px;
  background: #fff;
}
.aics-card-img img { display: block; width: 100%; height: auto; cursor: zoom-in; }
.aics-card-body { padding: 8px 10px; }
.aics-card-price { color: #c2410c; font-weight: 600; margin-top: 4px; }
.aics-card-btn {
  display: inline-block;
  margin-top: 6px;
  padding: 4px 10px;
  border-radius: 6px;
  background: var(--aics-color, #0f766e);
  color: #fff !important;
  font-size: 12px;
}
.ai-kefu-prechat {
  padding: 10px 12px;
  border-top: 1px solid #e5e7eb;
  background: #f8fafc;
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}
.ai-kefu-prechat[hidden] {
  display: none !important;
}
.ai-kefu-prechat p {
  margin: 0;
  font-size: 12px;
  color: #4b5563;
}
.ai-kefu-prechat input,
.ai-kefu-prechat select {
  border: 1px solid #d1d5db;
  border-radius: 8px;
  padding: 8px 10px;
  font-size: 13px;
}
.ai-kefu-prechat-ops {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
}
.ai-kefu-prechat button[type="submit"] {
  border: 0;
  border-radius: 8px;
  padding: 8px 14px;
  background: var(--aics-color);
  color: #fff;
  font-weight: 600;
  cursor: pointer;
}
.ai-kefu-pre-cancel {
  border: 0;
  background: transparent;
  color: #6b7280;
  cursor: pointer;
}

.ai-kefu-invite {
  position: fixed;
  z-index: 2147483001;
  font-family: inherit;
  color: #111827;
}
.ai-kefu-invite-br { right: 20px; bottom: 88px; }
.ai-kefu-invite-bl { left: 20px; bottom: 88px; }
.ai-kefu-invite-center {
  left: 50%;
  top: 50%;
  transform: translate(-50%, -50%);
}
.ai-kefu-invite--toast.ai-kefu-invite-br,
.ai-kefu-invite--toast.ai-kefu-invite-bl {
  left: 16px;
  right: 16px;
  bottom: 16px;
  transform: none;
}
.ai-kefu-invite--modal {
  inset: 0;
  transform: none;
  left: 0;
  top: 0;
  right: 0;
  bottom: 0;
  display: flex;
  align-items: center;
  justify-content: center;
}
.ai-kefu-invite-mask {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, .45);
}
.ai-kefu-invite-card {
  position: relative;
  z-index: 1;
  width: min(320px, calc(100vw - 32px));
  background: var(--aics-invite-bg, #fff);
  color: var(--aics-invite-ink, #111827);
  border-radius: 16px;
  box-shadow: 0 18px 40px rgba(15, 23, 42, .22);
  padding: 16px 16px 14px;
  border: 1px solid var(--aics-invite-ring, var(--aics-ring, rgba(15, 118, 110, .2)));
}
.ai-kefu-invite--toast .ai-kefu-invite-card {
  width: 100%;
  border-radius: 12px;
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 4px 12px;
  align-items: center;
}
.ai-kefu-invite--toast .ai-kefu-invite-body { grid-column: 1 / -1; }
.ai-kefu-invite-x {
  position: absolute;
  top: 8px;
  right: 8px;
  border: 0;
  background: transparent;
  color: var(--aics-invite-muted, #6b7280);
  font-size: 18px;
  line-height: 1;
  cursor: pointer;
  padding: 4px 6px;
}
.ai-kefu-invite-title {
  display: block;
  padding-right: 24px;
  font-size: 15px;
}
.ai-kefu-invite-body {
  margin: 8px 0 12px;
  font-size: 13px;
  color: var(--aics-invite-muted, #4b5563);
  line-height: 1.45;
}
.ai-kefu-invite-cta {
  border: 0;
  border-radius: 999px;
  padding: 8px 14px;
  background: var(--aics-invite-cta, var(--aics-color, #0f766e));
  color: var(--aics-invite-cta-ink, var(--aics-on-color, #fff));
  font-weight: 600;
  cursor: pointer;
}
body.ai-kefu-open .ai-kefu-invite { display: none; }
body.has-aics-dock:not(.ai-kefu-pos-left) .ai-kefu-invite-br { right: 76px; }
body.has-aics-dock.ai-kefu-pos-left .ai-kefu-invite-bl { left: 76px; }
body.has-aics-dock:not(.ai-kefu-pos-left) .ai-kefu-invite--toast.ai-kefu-invite-br,
body.has-aics-dock:not(.ai-kefu-pos-left) .ai-kefu-invite--toast.ai-kefu-invite-bl {
  left: 16px;
  right: 76px;
}
body.has-aics-dock.ai-kefu-pos-left .ai-kefu-invite--toast.ai-kefu-invite-br,
body.has-aics-dock.ai-kefu-pos-left .ai-kefu-invite--toast.ai-kefu-invite-bl {
  left: 76px;
  right: 16px;
}

.ai-kefu-staff-fab {
  position: fixed;
  right: 24px;
  bottom: 92px;
  z-index: 9999;
  border: 1px solid rgba(15, 23, 42, 0.12);
  background: #fff;
  color: #0f172a;
  border-radius: 999px;
  padding: 8px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
}
.ai-kefu-staff-fab.is-left {
  right: auto;
  left: 24px;
}
.ai-kefu-staff {
  position: fixed;
  right: 56px;
  bottom: 24px;
  z-index: 10001;
  width: min(340px, calc(100vw - 24px));
  max-height: min(520px, calc(100vh - 48px));
  display: flex;
  flex-direction: column;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.12);
  border-radius: 14px;
  overflow: hidden;
  font-family: "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  color: #1d1d1f;
}
.ai-kefu-staff.is-left {
  right: auto;
  left: 56px;
}
body.has-aics-dock .ai-kefu-staff {
  right: 80px;
}
body.has-aics-dock .ai-kefu-staff.is-left {
  right: auto;
  left: 80px;
}
.ai-kefu-staff[hidden] {
  display: none !important;
}
.ai-kefu-staff-hd {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 12px 14px;
  background: #0f172a;
  color: #fff;
  flex-shrink: 0;
}
.ai-kefu-staff-hd strong {
  font-size: 14px;
}
.ai-kefu-staff-x {
  border: 0;
  background: transparent;
  color: inherit;
  font-size: 20px;
  line-height: 1;
  cursor: pointer;
}
.ai-kefu-staff-body {
  overflow: auto;
  padding: 12px 14px 16px;
}
.ai-kefu-staff-ai,
.ai-kefu-staff-person {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  border: 1px solid #e5e7eb;
  border-radius: 10px;
  background: #fff;
  padding: 10px;
  text-align: left;
  cursor: pointer;
  font: inherit;
  color: inherit;
}
.ai-kefu-staff-ai {
  margin-bottom: 12px;
  background: #f8fafc;
}
.ai-kefu-staff-ai-txt {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}
.ai-kefu-staff-ai-txt em {
  font-style: normal;
  font-size: 12px;
  color: #64748b;
}
.ai-kefu-staff-group {
  margin: 0 0 14px;
}
.ai-kefu-staff-group h3 {
  margin: 0 0 8px;
  font-size: 13px;
  font-weight: 600;
  color: #334155;
}
.ai-kefu-staff-group ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 8px;
}
.ai-kefu-staff-av {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: #e2e8f0;
  color: #0f172a;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 600;
  flex-shrink: 0;
}
.ai-kefu-staff-name {
  flex: 1;
  min-width: 0;
  font-size: 14px;
}
.ai-kefu-staff-st {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: #64748b;
  flex-shrink: 0;
}
.ai-kefu-staff-st i {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #94a3b8;
}
.ai-kefu-staff-person.is-idle .ai-kefu-staff-st {
  color: #0f766e;
}
.ai-kefu-staff-person.is-idle .ai-kefu-staff-st i {
  background: #0f766e;
}
.ai-kefu-staff-person.is-busy .ai-kefu-staff-st {
  color: #b45309;
}
.ai-kefu-staff-person.is-busy .ai-kefu-staff-st i {
  background: #d97706;
}
.ai-kefu-staff-person.is-offline {
  cursor: default;
  opacity: 0.78;
}
.ai-kefu-staff-chat {
  font-size: 12px;
  color: #0f766e;
  font-weight: 600;
}
.ai-kefu-staff-hint {
  margin: 8px 0 0;
  font-size: 12px;
  color: #b45309;
}
.ai-kefu-staff-hours {
  margin: 0 0 12px;
  padding: 8px 10px;
  font-size: 12px;
  line-height: 1.5;
  color: #334155;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
}
.ai-kefu-staff-hotline {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}
.ai-kefu-staff-tel,
.ai-kefu-staff-contact {
  display: inline-flex;
  align-items: baseline;
  gap: 6px;
  padding: 8px 10px;
  border-radius: 10px;
  text-decoration: none;
  font-size: 13px;
}
.ai-kefu-staff-tel {
  background: #ecfeff;
  color: #0f766e;
  border: 1px solid #99f6e4;
}
.ai-kefu-staff-tel span {
  font-size: 11px;
  color: #0f766e;
}
.ai-kefu-staff-contact {
  background: #f8fafc;
  color: #334155;
  border: 1px solid #e2e8f0;
}
html.ai-kefu-staff-page,
body.ai-kefu-staff-page {
  height: 100%;
  margin: 0;
  background: #f4f6f8;
}
.ai-kefu-staff.ai-kefu-staff--page {
  position: relative;
  right: auto;
  left: auto;
  bottom: auto;
  width: 100%;
  max-height: none;
  height: 100%;
  border: 0;
  border-radius: 0;
}
.ai-kefu-staff--page .ai-kefu-staff-body {
  max-width: 920px;
  margin: 0 auto;
  padding: 20px 16px 32px;
}
.ai-kefu-staff--page .ai-kefu-staff-group ul {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 10px;
}
.ai-kefu-staff--page .ai-kefu-staff-person {
  min-height: 92px;
}
@media (max-width: 899px) {
  .ai-kefu-staff-fab {
    right: 16px;
    bottom: 84px;
  }
  .ai-kefu-staff:not(.ai-kefu-staff--page),
  body.has-aics-dock .ai-kefu-staff:not(.ai-kefu-staff--page) {
    right: 16px;
    left: 16px;
    width: auto;
  }
}

.ai-kefu-root--frame {
  position: fixed;
  right: 16px;
  bottom: 88px;
  z-index: 10000;
  width: min(400px, calc(100vw - 24px));
  height: min(560px, calc(100vh - 48px));
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
}
.ai-kefu-root--frame[hidden] {
  display: none !important;
}
.ai-kefu-frame {
  display: block;
  width: 100%;
  height: 100%;
  border: 0;
  background: #fff;
  color-scheme: light;
  isolation: isolate;
}
.ai-kefu-debug {
  position: fixed;
  left: 12px;
  bottom: 12px;
  z-index: 2147483000;
  max-width: min(420px, calc(100vw - 24px));
  padding: 8px 12px;
  font: 12px/1.4 "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
  color: #7c2d12;
  background: #fff7ed;
  border: 1px solid #fdba74;
  border-radius: 8px;
}

/* 会话内业务办理：与 ask.css 使用同一 DOM 契约。 */
.ai-kefu-msg:has(.aics-intake-host) {
  width: 100%;
  max-width: 100%;
}
.aics-intake-host {
  width: min(100%, 350px);
  box-sizing: border-box;
}
.aics-intake-card {
  display: grid;
  gap: 12px;
  min-width: 0;
}
.aics-intake-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  padding-bottom: 9px;
  border-bottom: 1px solid #e5e7eb;
}
.aics-intake-title {
  display: grid;
  gap: 2px;
}
.aics-intake-title strong {
  font-size: 15px;
  color: #111827;
}
.aics-intake-title span,
.aics-intake-id,
.aics-intake-note,
.aics-intake-status {
  font-size: 12px;
  color: #64748b;
}
.aics-intake-id {
  max-width: 145px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.aics-intake-form {
  display: grid;
  gap: 10px;
}
.aics-intake-field {
  display: grid;
  gap: 5px;
  min-width: 0;
}
.aics-intake-label {
  font-size: 12px;
  font-weight: 600;
  color: #334155;
}
.aics-intake-required,
.aics-intake-field-error,
.aics-intake-notice-error {
  color: #b42318;
}
.aics-intake-input {
  width: 100%;
  min-height: 40px;
  box-sizing: border-box;
  padding: 8px 10px;
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  background: #fff;
  color: #0f172a;
  font: inherit;
}
textarea.aics-intake-input {
  min-height: 84px;
  resize: vertical;
}
.aics-intake-input:focus {
  outline: 2px solid var(--aics-ring);
  border-color: var(--aics-color);
}
.aics-intake-field.has-error .aics-intake-input {
  border-color: #dc2626;
}
.aics-intake-field-error {
  font-size: 11px;
}
.aics-intake-check {
  width: 20px;
  height: 20px;
  accent-color: var(--aics-color);
}
.aics-intake-error {
  padding: 8px 10px;
  border: 1px solid #fecaca;
  border-radius: 8px;
  background: #fef2f2;
  color: #991b1b;
  font-size: 12px;
}
.aics-intake-error[hidden] {
  display: none;
}
.aics-intake-summary {
  display: grid;
  grid-template-columns: minmax(82px, auto) 1fr;
  gap: 7px 10px;
  margin: 0;
}
.aics-intake-summary dt {
  color: #64748b;
  font-size: 12px;
}
.aics-intake-summary dd {
  min-width: 0;
  margin: 0;
  overflow-wrap: anywhere;
  color: #1e293b;
}
.aics-intake-buttons {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
  padding-top: 2px;
}
.aics-intake-btn {
  min-height: 36px;
  padding: 7px 12px;
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  background: #fff;
  color: #334155;
  cursor: pointer;
  font: inherit;
}
.aics-intake-btn.is-primary {
  border-color: var(--aics-color);
  background: var(--aics-color);
  color: var(--aics-on-color);
}
.aics-intake-btn.is-warn {
  border-color: #f59e0b;
  color: #92400e;
}
.aics-intake-btn:disabled,
.aics-intake-card.is-busy {
  cursor: wait;
  opacity: .7;
}
.aics-intake-card.is-done {
  border-left: 3px solid #16a34a;
  padding-left: 10px;
}
.aics-intake-done-text {
  margin: 0;
  color: #334155;
}

@media (max-width: 520px) {
  .aics-intake-host {
    width: 100%;
  }
  .aics-intake-buttons {
    position: sticky;
    bottom: 0;
    padding: 8px 0 max(2px, env(safe-area-inset-bottom));
    background: #fff;
  }
  .aics-intake-btn {
    flex: 1 1 42%;
  }
  .aics-intake-summary {
    grid-template-columns: 1fr;
    gap: 2px;
  }
  .aics-intake-summary dd {
    margin-bottom: 6px;
  }
}